Praytec Helpdesk

Customer Ticketing & Support

Manage support tickets, SLA, and knowledge base — connected to CRM & Phone.

Praytec Helpdesk Features

Structured Support

🎫

Ticket Management

Email, PrayInbox, web form, manual — all tickets in one queue.

⏰

SLA & Priority

Response time targets, automatic escalation, urgent/normal priority.

📞

Phone Integration

Incoming call → automatic ticket with call log in CRM.

📚

Knowledge Base

Internal & public FAQ articles — reduce repeat tickets.

👤

Customer Portal

Clients check ticket status & submit requests themselves.

📊

Agent Reports

Ticket volume, resolution time, customer satisfaction.

Plans

Praytec Helpdesk

For support teams, after-sales, and internal IT helpdesk.

Praytec Helpdesk

ERP Business+ add-on · CRM & Phone integration

  • Multi-channel tickets (email, web, manual)
  • SLA, assignee & team queue
  • Link tickets to CRM customers
  • PrayVoice integration (CTI)
  • Reporting & support dashboard
Consult Helpdesk

Praytec CRM → · PrayVoice →

Lowest Price Guarantee

Found a Lower Price Online? We'll Match It.

Praytec guarantees the best subscription pricing for ERP, cloud phone, and PrayInbox. Find a lower public offer for comparable scope — send proof, and we'll adjust our price.

  • Search & compare prices online (comparable service & scope)
  • Send the link or price proof to the Praytec team
  • We review — if valid, we adjust your subscription price
Claim Price Guarantee
Risk-Free

Try First · Production First · Then Subscribe

No upfront subscription fees. Tell us your needs — we set everything up. You test, run in production, and only start subscribing when everything meets your expectations.

See the full process →