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Connect your support email (e.g. support@company.com) — all incoming emails become tickets that can be assigned to agents.
Email, website live chat, Instagram, Telegram, Facebook — all customer conversations flow into one team inbox. Fully customized by the Praytec team.
Connect your support email (e.g. support@company.com) — all incoming emails become tickets that can be assigned to agents.
A chat widget embedded on your website — visitors can chat instantly without installing anything. Conversation history saved per visitor.
Instagram DMs and Facebook Messenger messages arrive in the same inbox — no need to log into each social media account separately.
Telegram bot connected to PrayInbox — messages from customers on Telegram are handled by the same agents as all other channels.
Connect any channel via API — marketplace chat, internal apps, or communication platforms specific to your business.
All agents see the shared inbox. Conversations can be assigned to specific agents or teams — no messages missed or handled twice.
Saved quick replies for common questions. Auto-assignment based on keywords, time, or conditions — reduce manual agent workload.
Tag conversations with labels (complaint, lead, after-sales) and set priorities — support and sales teams can work from the same inbox.
Volume reports per channel, response time, and agent performance. Automatic customer satisfaction (CSAT) surveys after conversations close.
Connect with PraySmart — chatbot handles common questions 24/7, escalates to human agents when needed.
Customer data from ERP/CRM appears in the conversation sidebar — agents see order history, invoices, and past interactions without switching apps.
Managed hosting, regular updates, and basic customization included. Subscription starts after go-live — free POC.
Up to 5 agents · 2 channels
Setup Free
Up to 20 agents · all channels
Setup Free
Unlimited agents & channels
Setup Free
Praytec guarantees the best subscription pricing for ERP, cloud phone, and PrayInbox. Find a lower public offer for comparable scope — send proof, and we'll adjust our price.
No upfront subscription fees. Tell us your needs — we set everything up. You test, run in production, and only start subscribing when everything meets your expectations.