Combine Cloud PBX, SBC, softphones, contact center, and AI voice agents in one communications platform — from everyday business calling to large-scale conversation automation.
Praytec Dialcortex separates SIP security, the phone runtime, and conversation automation. The PBX is not exposed to the internet. AI, the dialer, and human agents share the same trunks and recording trail.
Three planes: signaling and media stop at the SBC, call control lives in the private PBX, and conversation runs in AI or with an agent. Campaigns connect only calls that a person actually answers.
Audio in via SBC & ASR
Intent · sentiment · context
LLM + business policy
Tool call · CRM · API
Natural TTS or human agent
Unified communications layer
Extensions, multi-device softphones, IVR, queues, recording, operator panel, SIP trunks, and a Session Border Controller for security, remote access, and call quality.
Inbound & outbound conversation automation
AI voice for verification, lead qualification, telemarketing, surveys, appointment confirmation, and routine customer service — with human handoff when a conversation needs people.
Connect carriers, SIP trunks, DIDs, and remote endpoints through an SBC — without brittle port-forwarding — with protection against unauthorized access and traffic anomalies.
Full Cloud PBX: extensions, web/desktop/mobile softphones, transfer, parking, multi-level IVR, business hours, conference, presence, and call recording.
Contact center with queues, skill-based routing, wallboards, SLA monitoring, callbacks, coaching (listen/whisper/barge), and an operator panel for call distribution.
Integrate voice into applications with APIs, webhooks, click-to-call, and CRM or business-system connections so customer context is available while the call is live.
Inbound/outbound AI voice agents with intent and sentiment understanding, multilingual support, automated dialing, voicemail detection, tool calling into business systems, and human escalation.
Call history, recordings, transcripts, conversation summaries, quality scoring, and queue/campaign analytics for operational decisions.
Built so teams can call from anywhere while SIP stays protected behind a Session Border Controller.
Web, desktop, and mobile — synced presence, call flip across devices, company contacts, and reviewable recordings.
Multi-level flows by time, language, or customer type — plus ready templates to accelerate go-live.
Secure remote SIP registration, hide network topology, normalize signaling, load-balance trunks, and mitigate voice-layer attacks.
Inbound queues, real-time wallboards, and outbound campaigns with compliance controls for sales and customer-service teams.
Praytec Dialcortex places AI on real telecommunications infrastructure. Voice agents understand intent and context, reply naturally, take actions in business systems, then hand off to people when the conversation needs it.
Built for verification, appointments, lead qualification, telemarketing, surveys, and routine customer service — including multilingual conversations for regional markets.
Calls secured at the voice edge.
Speech & intent read in real time.
Natural multi-turn replies.
Actions into CRM / external APIs.
Voice reply or human agent.
Outbound campaigns, voicemail detection, AI/human blending, plus intent and sentiment summaries — all on the same Praytec Dialcortex infrastructure as your Cloud PBX.
Every AI and agent call captured for review.
Leading intent from today’s outbound sessions.
Aggregate sentiment score per campaign.
Escalation to humans with full context.
From Cloud PBX and SBC to AI voice agents for customer service or outbound automation — we’ll map your needs to Praytec Dialcortex.
Praytec Dialcortex is Praytec’s intelligent voice platform combining Cloud PBX, SBC, contact center, and AI voice agents in one infrastructure.
Yes. Praytec Dialcortex supports inbound and outbound AI voice agents with ASR, LLM, TTS, tool calling, and human handoff.
The SBC works as a B2BUA at the edge: signaling and media are terminated and rebuilt, PBX topology stays hidden, SIP is normalized across carriers, media can be transcoded, and remote registration does not need port-forwarding.
Built for teams that need control, integration depth, and operational visibility.
Open architecture for business-system integration, webhooks, and automation.
Designed for cloud delivery with flexible deployment options when needed.
Role-based access and activity trails for clearer operational governance.