Realtime on the phone path
Low-latency conversations with barge-in so callers can interrupt without waiting for a script to finish — like talking to a person.
AI voice on real telecommunications infrastructure.
ASR, TTS, NLU, LLM, barge-in, and tool calling run on the Praytec Dialcortex voice runtime — behind SBC and Cloud PBX — not a chatbot detached from the phone network.
ASR
TTS
NLU
LLM
Barge-in
Tool calling
Low latency
Call lifecycle
Complete AI stack
Speech recognition, intent understanding, response generation, and text-to-speech orchestrated in one conversation engine.
Connected to the business
Tool calling into CRM, ERP, or external APIs for lookups, status updates, and operational actions while the call is live.
Same platform as the PBX
AI is not standalone: it shares trunks, recording, queues, and analytics with Praytec Dialcortex Cloud PBX and contact center.
Why it matters
AI voice sits on real telecom infrastructure — not text chatbots alone.
Who it’s for: CX & product teams
Core capabilities
ASRTTSLLMSentimentTool calling
See how AI sits on top of your voice stack.
Enterprise-ready
Built for teams that need control, integration depth, and operational visibility.
API-first
Open architecture for business-system integration, webhooks, and automation.
Cloud-ready
Designed for cloud delivery with flexible deployment options when needed.
Access control & audit
Role-based access and activity trails for clearer operational governance.