Sonvexa by Praytec

Contact center with queues and agent routing.

Structure customer conversations and distribute calls to agents with clearer control.

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QueuesAgent routingConversationsIntegration

Engage

Queues and routing for customer service teams.

Visibility

Monitor conversations and agent load.

Integration

Bring customer context from business systems like Korvaya.

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Enterprise-ready

Built for teams that need control, integration depth, and operational visibility.

API-first

Open architecture for business-system integration, webhooks, and automation.

Cloud-ready

Designed for cloud delivery with flexible deployment options when needed.

Access control & audit

Role-based access and activity trails for clearer operational governance.